The Frame TV 2019 doesn't work

[Massig]

The main point of the Frame TV is that it should turn on when you walk in the room and then turn off when you are not there.

So far this very simple function does not work reliably. Mostly it does not turn on... At times it does not turn off. Tried all trouble shooting tips... Latest firmware... Reset... Nothing. No word from Samsung either. 

[ChrisM]

Hi @Massig 

Could we take the full model code and software version of the TV please? Go to Home > Settings > Support > About This TV.

[Massig]

Model is QE49LS03RAU

Firmware... 

Upgrade File(USB type) ver 1318.0 (MULTI LANGUAGE): All Windows2019-08-29

This is the firmware I was asked to download by Samsung. 

Interesting that is version 1318...on 29/08...as actually originally I had v. 1315 which was from 29/08...so the number changed but not date. The US samsung site is still at 1315... Weird.

[ChrisM]

So have you updated the TV to the new software and are you still having issues?

[Massig]

Hi, yes. I am on v 1318...and the issue still happens.

Tebds to not turn on after a few hours it has not woken up. 

The eco setting on turning off after x hours is off. 

But for example in the morning or after the day out... Ie a few hours of the TV not turning itself on in frame mode, it does not work. Almost as it went in deep sleep... Or I have a concern on an intermittent issue in the sensor. 

[Massig]

Have been away 2 days and when I got back it did not turn on.... Light on... Waved and moved in front of it... Totally black

[Wippo76]

For me turning off nightmode in the art mode settings 

Helped me to get the sensor working 

Like it should

Hope this helps for you too

[Eumeleins]

Well known Samsung Frame problem 😞