The Frame 49 - 5mm white band at top of screen in Art Mode

[ipg]

Called support and they were unhelpful with resolving this issue.   On about 50% of Art that is displayed, there is a white band at the top of the screen sometimes full width, sometimes partly.   

Any ideas how to get rid or what is causing the fault.  I was hoping a future software update would resolve it but alas nothing in the last 4 months. 

[Gerb81]

I think its a countdown bar when you have rotation enabled

[NJN]

I'm having the same problem.  Did you ever find a solution?

[ipg]

 No I haven't, I submitted a video to Samsung support of the problem, received no response and I still have the problem.  I notice that if I take it out of art mode and put it back into it again it clears it at least until the next picture change.   

It's an annoying intermittent fault.  

[NJN]

Thanks for your reply.  I'm sorry you're still having the problem too.

[RICK15]

I have the same Problem, it is the download bar from a picture witch stays on the picture. I complained a lot of times at the customer service. No firmware update had fixed it yet. I have it all the time and it runs me crazy...

[DBNZ]

Has anyone found a permanent fix to this? I've had the same issue with my brand new Frame (2019 model). lt only happens when I set art from the SmartThings app. To get rid of it, I hit out and then back into Art mode from the remote.

This is a pretty ridiculous bug for something that's meant to be the central novel feature of this TV. Hopefully someone at Samsung is working on a firmware/app fix... 

[NJN]

I never found a solution, but I did find a work around. I select favorites from among the art store pieces, and then I go to "My Collections" and put my "Favorites" on rotation.  It has to be fewer than around 60 art pieces, otherwise the white line starts happening again.  

[ipg]

That is just weird - I wish Samsung would just take note and write a patch for it.  How hard can it be?  Write the patch, send out a s/w update, most of us have auto-update on ... problem solved.  

[jhagedon]

I have exactly the same experience and it ruins the effect of the art mode. If you use a mat it seems to help hide the problem. It seems to develop in the rotation mode.