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TV screen has black dim on screen

First Poster

FA4FBF24-4D8B-46C4-947C-1B1D8559CE5C.jpeg

 Don’t know what the problem is , does anyone have any ideas?

0F7DE527-BDB9-4F97-94FE-F7517D0B853D.jpeg

 

 

3 REPLIES 3
Voyager

Hi @Rvaliao

 

Which model do you have here? Can you try a Picture Test to see if the issue persists?

Head to > Menu > Support > Self Diagnosis > Picture Test.  How does the image appear here?

 

samos.png

First Poster

Hi @MasukaH

 

Model Code: UN65KU7500

 

I ran a picture test and the issue still persists. Not sure wha tit could be. Back light maybe?

Voyager

If still under warrenty take it back. That is not a software issue I am affraid. Hardware fail or something dropped on the top, my pal had a new Sammy TV within 2 weeks one of his children hit the top with a heavy toy and the TV was ruined.

I have a dog!!!

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