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TV loses scanned channels

First Poster

My new (Christmas 2019) Samsung 7 Series 43" TV won't retain the over the air channels that are scanned and then edited by me.  A couple of hours after scanning and editing the channels I want to save for the future, they are changed and some that I saved are gone and some that weren't even scanned in are there now.

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Moderator
Moderator

Hi @ScottB73 

 

Could we take the full model code and software version of your TV please? Go to Home > Settings > Support > About This TV.

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First Poster

Model #UN43RU7100FXZA
Serial #08FF3CGMA00052W
Software Version T-MSLAKUC-1335.0

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