16-08-2017 02:16 PM
I've just bought a new Samsung UHD TV. It has an annoying TV Plus app which I don't want as it's only trying to sell me something I don't want, and I cannot seem to delete. I keeps coming back.
Anyone any ideas?
Solved! Go to Solution.
10-12-2018 02:31 PM
Yes, this is exactly what happens to us. It's completely inappropriate. The only way to counter this is to boycott Samsung TVs.
10-12-2018 02:37 PM
Agreed. If this is their pathetic attempt to get more money off customers then we just have to vote with our feet.
10-12-2018 03:14 PM
10-12-2018 04:17 PM
Actually it doesn't permanently remove it on my model (UE40MU6400). The four Rakuten channels come back and the default app is forced back to TV Plus. Quite what causes that (e.g. firmware update, completely unplugging from power) I don't know. All I do know is that after performing the steps recommended by the Samsung helpdesk (and being assured it would not come back) it did. And my 5 and 8 years old kids saw things they shouldn't have.
10-12-2018 08:29 PM
Yes Same issue inappropriate adds, #1 worst thing about this otherwise really good TV, but black mark against samsung come on guys fix this. , I deleted the TV Plus channel as suggested in other forums but they have come back.
11-12-2018 05:43 PM
Deleting the 4000 channels from the list has worked for me so far. Now the cunning barstewards have managed to get round it by forcing the TV onto channel 4000 at switch on, even though the chanbel is no longer in the channel list. I agree with the sentiment expressed here that annoying their customers to this extent is going to destroy brand loyalty. I certainly won't be buying another Samsung TV in future.
11-12-2018 07:35 PM
This solution does not work for me. The options don't even appear.
11-12-2018 07:53 PM
@BrianCarlson24 wrote:This solution does not work for me. The options don't even appear.
The one via the service menu, or the one where you delete the channels & lock the app (shown in this video https://www.youtube.com/watch?v=YaWnm3Ji34Q)?
12-12-2018 07:15 PM
15-12-2018 07:03 AM
Samsung, there are 17 pages of people who hate this app. Let us get rid of it.
(I've tried the solutions presnted here and like others, it always comes back)