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TV Plus issue

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Whats the score with this TV Plus issue of not working? 

 

I eventually had vouchers a while back and used it once and since that i cant get nothing to work? Click on a film and it goes to a different film clip and cant do anyhting with it?? I have turned power off etc and even my tv was unplugged for a few days while we were decorating the room, but still no joy.

 

Any advice on this please or a fix around it?

 

Thanks

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