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TV KS7000 screen go black

Explorer

I love the lack of reply to this...tells you everything you need to know about Samsungs tech support and support for fixing this issue on this tv.

AntS Moderator
Moderator

Hi all.

 

Can you confirm model codes of your TVs and the current firmware version on them? 


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Explorer

Model: UE49KS7000

software version: T-JZMDEUC-1168.2

 

ChrisM Moderator
Moderator

Hi @Sircoynie.

 

There is an update available for your TV. Click here for instructions on how to download the update.

First Poster
Hi ChrisM,
I do have the same TV than Sircoynie (UE55KS70000) , same software (-JZMDEUC-1168.2, BT-S) but i don't see any update available.
ChrisM Moderator
Moderator

Hi @Caelen.

 

Have a look here and scroll down to 'Manual Download'.

Explorer

Before I update to a possible more problematic firmware can you confirm what it addresses?

 

Does this fix any HDMI issues?

Explorer

UPDATE HAS NOT RESOLVED THIS OR ANY OF THE HDMI ISSUES MENTIONED IN PREVIOUS COMMENTS WITH NINTENDO SWITCH, XBOX ONE OR PS4!!!

 

Please update us on the fix situation ChrisM as these issues, lack of customer care and Samsung response have gone on long enough. 

Explorer

Yep, here we go again......silence! 

 

 

I have emailed digital foundry who recomend this tv for gaming regarding this issue as they should be updating there review to reflect the issue. 

Apprentice

After Updating manually from T-JZMDEUC-1168.2 to T-JZMDEUC-1169.2:

- I still get the black screens.

- Nintendo Switch also still causes HDMI to auto switch when in sleep.

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