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TV KS7000 screen go black

(Topic created on: 20-12-2016 09:30 AM)
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Caelen
First Poster
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Morning;

I've bought a TV samsung KS7000 , and i have some issue

The Tv is connectect to my PC in HDMI -

Randomly - the TV go black for few seconds .

I've edit the source where i've plug the pc as "blue-ray" so i can use HDR mode ; but quite often the source go back as PC itself.

 

My feeling is that the tv try to resynchronise  the connection with the PC . going though many website it seems to be a "hdmi hansake issue"

i've bought a new HDMi cable and i still have the issue

 

any idea how i can fixe this ?

thanks

 

 

 

 

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26 REPLIES 26
Sircoynie
Explorer
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Exactly the same for me, also experiencing random sound drop outs via toslink now for surround sound.

Moderators are absolutely NO help in this forum, I have yet to see them confirm an issue, raise it internally and provide a solution.

FYI: If anyone wants to get there money back quote this issue and fit for purpose sales act.
https://www.moneyclaimsuk.co.uk/fit-for-purpose.aspx

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Sircoynie
Explorer
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So is that it SAMSUNG, is this all the help we are going to get (no help)?

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Sircoynie
Explorer
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Zerreth
Explorer
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Apparently they are now actually responding and promising a fix:
https://www.theverge.com/circuitbreaker/2017/5/24/15684902/samsung-tv-hdmi-switching-forums-complain...

However, as of June 8th 2017 the situation is still pretty dire. 😞
How about a nice video collection of your (frustrated) customers samsung ?

https://www.youtube.com/watch?v=B6ny04oFQSg
https://www.youtube.com/watch?v=gl7uC_T-bC0
https://www.youtube.com/watch?v=mLIFNTWJCIM
4
 https://www.youtube.com/watch?v=Oa1estb-CrA
https://www.youtube.com/watch?v=1JKtX8WSXr0

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Zerreth
Explorer
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So after a long and arduous voyage with Samsung Support, they came by a few times and replaced parts on the TV.
It was actually fixed by replacing the main board of the TV.  Changing OneConnect Box or Cables had no effect.

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paul1277
Black Belt 
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Whis they would sort out my recording issue!

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Caelen
First Poster
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Trying desperatly to get some support from Samsung on this but the support desk is one of the worths i've seen-  really unprofessional from a brand like this

 

 

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