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TV KS7000 screen go black

Explorer
Exactly the same for me, also experiencing random sound drop outs via toslink now for surround sound.

Moderators are absolutely NO help in this forum, I have yet to see them confirm an issue, raise it internally and provide a solution.

FYI: If anyone wants to get there money back quote this issue and fit for purpose sales act.
https://www.moneyclaimsuk.co.uk/fit-for-purpose.aspx

Explorer

So is that it SAMSUNG, is this all the help we are going to get (no help)?

Explorer
Apprentice

Apparently they are now actually responding and promising a fix:
https://www.theverge.com/circuitbreaker/2017/5/24/15684902/samsung-tv-hdmi-switching-forums-complain...

However, as of June 8th 2017 the situation is still pretty dire. :(
How about a nice video collection of your (frustrated) customers samsung ?

https://www.youtube.com/watch?v=B6ny04oFQSg
https://www.youtube.com/watch?v=gl7uC_T-bC0
https://www.youtube.com/watch?v=mLIFNTWJCIM
4
 https://www.youtube.com/watch?v=Oa1estb-CrA
https://www.youtube.com/watch?v=1JKtX8WSXr0

Apprentice

So after a long and arduous voyage with Samsung Support, they came by a few times and replaced parts on the TV.
It was actually fixed by replacing the main board of the TV.  Changing OneConnect Box or Cables had no effect.

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Black Belt 

Whis they would sort out my recording issue!

First Poster

Trying desperatly to get some support from Samsung on this but the support desk is one of the worths i've seen-  really unprofessional from a brand like this

 

 

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