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TV 49MU6470 sound cutting out on connected surround sound

(Topic created on: 15-09-2017 10:11 PM)
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squatnev
Student
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I'm really hoping you can help as the Samsung helpline have been less than helpful.

 

I bought this TV a week ago. I have linked it up to a Sony surround sound system. I previously used the surround sound with the old TV but the source of the audio came straight from the blu ray player or Sky box via optical or coaxial. 

 

Now I have the new TV the source of the sound is the TV via HDMI or optical. When I play the TV sound through the TV speakers then it is fine. If I play through the surround sound (either through HDMI or optical) then the sound cuts out momentarily every 5 minutes or so.

 

I don't know what the problem is but the only new piece of technology is the TV so I think it must be causing the problem. 

 

I'm hoping there is a solution so that I don't have to take the TV back.

 

Thanks

2 REPLIES 2
EBoLA
First Poster
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I have the same issue. Did you find a solution?

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squatnev
Student
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I’m afraid not. I took it back and exchanged it for a Sony one which turned out to be compatible and had no issues. 

A shame as it was a great TV otherwise. 

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