12-07-2019 10:16 AM
Hello,
My TV’s model code is UA40J5200
last night i reset smart hub and since then I receive the above message “ your smart hub is being updated, please try again later”.
I checked today morning to find it the same. I then tried to do EEPROM reset but the TV didn’t restart twice on its own as I was expecting so I guess the EEPROM reset for this model has different procedures.
Should it restart twice after I press the power button on the remote controller for 3 seconds and release it ?
Here’s what I did
1- press and hold physical power button (tv turned off)
2- within 10 seconds from step 1, press and hold remote controller power button for 3 seconds (tv starts again)
Any help would be appreciated
27-07-2019 02:34 PM
27-07-2019 02:45 PM
Thanks for the update.
On Monday I will chat with the Samsung support-people. I am pretty sure (as sure I can be without access to source code) this is caused by erroneous design. Let's see if they have a decent work around. I will keep you posted.
I am using 3 channels to drive the TV: 1) terrestial digital tv, 2) Smart hub-built-in thru wifi, 3) Chromecast thru wifi.
If my wifi had not preferred to use 2) to watch Viaplay I would have had a very easy & good work-around.
BR Björn (who is M.Sc CSE & IEEE Sr member)
29-07-2019 02:09 PM
Upate after my chat w/ the Samsung support-people.
Short-version: what a waste of time. I believe the built-in Smart-hub is a dying feature.
Long(er) version: They recommended "reset of Smart Hub". Did not help but I have the opportunity to enter credentials again. Fun. Not.
Bottom-line: I will convince my wife to use her Android phone to drive Chromecast to drive the Samsung TV. On Android 9 the Chromecast & the apps work like a charm.
27-09-2019 07:27 PM
19-11-2019 05:51 AM - last edited 19-11-2019 05:52 AM
Mine has been doing the same thing for 3 weeks now. I just tried the advice from someone in this thread and it worked!! Go into smart hub, click on an app that you have never used. It will say that app needs updated, it updates automatically and away you go! Yay!!
12-12-2019 07:01 PM
12-12-2019 07:03 PM
Ive ticked the agreed boxes done a factory reset. Clicked on recent apps and also switched off tv by power and remote. Also pressed mute 1,8,2 but nothing
22-12-2019 03:36 PM
22-12-2019 03:51 PM
I'm having same problem my model number is UE48H6240 I done factory reset
22-12-2019 04:03 PM
I'm now being told that when you try to down load an app it's says The function is not currently supported