16-12-2018 04:03 PM - last edited 16-12-2018 04:06 PM
Hi,
I have a SAMSUNG TV UE65KS9000 SUHD 2400. When I start the Spotify application, the system show the waiting connection. After 20s the message "Error" appears under the Spotify logo. However, my Spotify smartphone application can connecte to it.
Did somenone have been this problem, how can I solve it ?
Regards
Nilmoty
16-12-2018 09:44 PM
Hello,
What is the software version of your TV?
16-12-2018 10:39 PM
Version 1208
17-12-2018 01:54 PM - last edited 17-12-2018 03:13 PM by AntS ) in
Hello,
There is a new update available on the Samsung website, you can install it manually using a USB key
Here is the direct link of the version 1231.1 from the website of Samsung
https://www.samsung.com/uk/support/model/UE78KS9000TXXU/
17-12-2018 03:17 PM
Thanks @Zakaria_E! The link you gave is to the Firmware Upgrade Instructions; but I've edited your post to include a link to the UK's UE78KS9000's Support page, where a link to download version 1231.1 can be found under the Downloads.
@Nilmoty: Let us know how things go.
17-12-2018 04:16 PM - last edited 18-12-2018 12:01 AM
You're welcome @Ants
17-12-2018 09:33 PM
Hi,
Sorry but it doesn't work. I have already the same problem.
An idea ?
Regards, Nilmoty
17-12-2018 11:22 PM
Hello,
have you tried a Smart Hub reset?
06-01-2019 10:07 PM - last edited 06-01-2019 10:13 PM
Hi all,
yes i restart all but It doesn’t works anymore. I don’t understand.
Is someone had the same problem ?
12-01-2019 10:20 AM - last edited 12-01-2019 10:21 AM
Hi all,
My problem is not solved, is there someone had the same problem ?