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Sound drop out from Sonos Playbar

First Poster

My Sonos Playbar was taking its audio feed from the optical output on a Samsung UE48HU7500T tv. Broadcast signal was Freesat HD. On some days I was getting momentary sound drop out on more than 10 occasions. Other days, no problem. Sonos recommended I try a stand-alone Freesat HD box, thereby bypassing the TV's internal tuner. Since connecting a Humax Freesat HD box to the TV's HDMI 1 input I have had no sound issues. Anyone else experienced anything similar or can offer an explanation? It appears that Sonos and Samsung are not 100 per cent compatible.

1 REPLY 1
AntS Moderator
Moderator

Hi @MAB. :smileyhappy:

 

We're afraid we can't guarantee 100% compatibility with non-Samsung devices.

 

It may be the signal strength and quality is affecting the sound here.

 

Did you try a different optical cable when connecting up the TV and Playbar without the Freesat box?


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