18-03-2017 01:59 PM
Hi,
my universal remote "rmcspk1ap1" has recently stopped working in the voice control.
no matter what you command it instantly comes up with "I did not recognise what you said".
everything else with the remote works fine, I have replaced the batteries etc but still no luck
any help appreciated
thanks
27-01-2019 02:25 AM
We are having the same issue. Just started after 2 months. Is there a solution?
27-01-2019 08:40 AM
I was told reset tv
reboot router
i requested new remote, also upgraded firmware
tyis didn’t work so I requested a new tv. All is good now
26-06-2019 07:55 PM
Try disconnecting the tV at the mains plug. In addition re-boot your router and any extenders devices. This instantly cured the problem. (An observation - seems to have started after purchasing Google assistant. )
15-11-2019 01:41 PM
my smart remote stopped working comes up with message but wont accept channel
18-01-2020 03:11 PM
I've had this issue and fixed it last today.. go to settings voice control change the language from UK English to US English.
works perfect now.
08-03-2020 10:01 PM
12-12-2020 01:14 AM
My UN40HU6950FXZA suddenly failed to recognize "channel 2" or "channel 5" remote control voice commands.
My hack is to say "channel 02" or "channel 2 point one" and it recognizes the command.
Works normal for "channel 7" - go figure!
Will reset the TV when I get time to see if that clears up the problem.