Smart remote voice control not working

[MarshaLee]

Voice command stopped working about two weeks ago, brand new tv, about a month old.  Connection is fine; however still not working. I see others have had the same issue in the past and some were resolved. Error message states “It’s taking me a while to respond because of too many tasks. Get back to me later.” Please Help! 😞

[TracyR]

Hey @MarshaLee

What model TV do you have? 

What software version is installed? Settings > Support > Contact Samsung

:womanhappy:

[MarshaLee]

Hi @TracyR

The model code is UN50MU6300. Thanks!

[CarolinaW]

Thanks @MarshaLee! This does not seem to be a UK model, when and where was it bought from? 

[Oweno92]

Hi,

I am too having the same problem with voice control. It worked for one day and has since stopped working.

i get the message ‘it’s taking me a while to respond because of too many tasks. Get back to me later’

can you help?!

[ChrisM]

Hi @Oweno92.

What's the model code and software version of your TV?

[Oweno92]

Hi Chris,

the model code is: UE75MU700

and the software version is: T-KTMDEUC-1210.8 , BT-S

Thanks!

[ChrisM]

There is a software update available for your TV, @Oweno92. You can check this by going to Home > Settings > Support > Software Update > Update Now.

[Oweno92]

Hi Chris, 

Ive tried this and got the message:

’there are no new updates for you at the moment’

[ChrisM]

Looks like it's not been made available through the TV settings just yet @Oweno92. You can download the latest version, 1221.0, by following this link, and scrolling down to the 'Downloads' section towards the bottom of the page. You'll need a USB stick for this. Let us know how you get on.