Support

Open search

Smart hub stuck at updating

First Poster

Hello.

 

my smart hub on my Samsung tv (UE32J4500AKXXU) is stuck with the message - smarthub is being updated please try again later.

 

i have tried a factory reset (menu - support - self diagnosis- reset)

 

i have tried the smart hub hub connection test ( menu - support - self diagnosis - smart hub connection test) 

 

 

i have tried resetting the smart hub (menu - smarthub - reset smart hub)

 

all t+c’s have been agreed to all times ( both via accept all and individually checked)

 

There are currently no software updates available for our tv

 

nothing seems to be working. Any advice would be greatly appreciated 

1 REPLY 1
ChrisM Moderator
Moderator

Hi @Sirano1981 

 

Could you let us know the current software version of your TV? Go to Menu > Support > Contact Samsung.

Top Liked Authors