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Smart hub stuck at updating

First Poster



my smart hub on my Samsung tv (UE32J4500AKXXU) is stuck with the message - smarthub is being updated please try again later.


i have tried a factory reset (menu - support - self diagnosis- reset)


i have tried the smart hub hub connection test ( menu - support - self diagnosis - smart hub connection test) 



i have tried resetting the smart hub (menu - smarthub - reset smart hub)


all t+c’s have been agreed to all times ( both via accept all and individually checked)


There are currently no software updates available for our tv


nothing seems to be working. Any advice would be greatly appreciated 

ChrisM Moderator

Hi @Sirano1981 


Could you let us know the current software version of your TV? Go to Menu > Support > Contact Samsung.

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