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Smart hub player gone wrong???

First Poster

Hello, i have problema with smarthub player, tv chanels work fine but anything going over smarthub like YouTube netflix and iptv Plays in big green and Pink pixels, i have updated smart hub and checked internet! Here is pics of proble

1FBE6F5B-91D5-423D-87E2-EDF9F924C4AA.jpeg

 

FE3F42FA-33E9-4D87-9268-245D91103561.jpeg

 

9EFE02F0-0C1A-425C-BCCC-3311CCAC4300.jpeg

 

BEC62679-14B1-4E21-BBB7-0B4CE96C8144.jpeg

 

16 REPLIES 16
TracyR Moderator
Moderator

Hey @Mokac

 

Let's do quick Smart Hug reset, Settings/Menu > Support > Self Diagnosis > Smart Hub Reset. 

Sherlock 2.jpg
Say "hello!" and
 
Introduce Yourself, or virtually hangout in the Samsung Lounge   

First Poster

Tried that allready several times, reseted tv also, tried another network, dont know what to do else 😔😔😔

CarlH Moderator
Moderator

Do you have any other devices connected to your TV, @Mokac? Ar you connected to the router wirelessly or via ethernet cable? 

First Poster

Have PS3 connected to tv, i have disconnected it, its connected to router wireless because ethernet cable is not working when i plug it in, tried other tv on my network and it works just fine! It buffers really fast so that sugest that speed is ok! I should say that this green and Pink pixels started first in the bottom of screen, then spread all over!

CarlH Moderator
Moderator

What's the model number, @Mokac? This can be found on the back of your TV. 

Highlighted
First Poster

9B9F3A9A-7227-40D8-8B5D-4877F36497D7.jpegUE48H6200AW

 

First Poster

https://youtu.be/ewaYdUPgfkc    You can see video on this link i have upload it

CarlH Moderator
Moderator

Is the software up to date, @Mokac? The latest version is 2890.2. To check this, press Menu/ Settings on your remote and go to Support > Software Update. 

First Poster

I have 2890 , where i van Download 2890.02?

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