04-06-2018 02:49 PM
I have reset my Ue32h6400AKXXU TV as it has been suffering from freezing and pixelated screens. I have used the reset option in the Support menu which seemed to do the job adequately initially. I am however getting a message from the Smart Hub that it is "updating". This has been the case for a couple of days now and I suspect there is something not right. The Set is connected via wifi to my router and I have reconfigured this connection a couple of times apparently successfully but the hub still wont work?
Any suggestions as to what may be the issue and how to sort it please?
04-06-2018 04:35 PM
Hi @Brober.
Could you check that all the T&C's have been accepted? Go to Menu > Smart Hub > Terms & Policy. Make sure everything that needs ticking has been ticked.
16-08-2018 03:17 PM
Any joy for you with this one, @Brober?
22-10-2019 08:25 PM
Ours is doing the same it’s model UA48H6400AWXXY smart hub froze last night so we reset it and now it says it has been updating for 12 hours all t&c s are ticked does anyone have a solution for this? I have tried all solutions I can find nothing seems to work
13-04-2020 10:34 AM
@Brober wrote:
I have reset my Ue32h6400AKXXU TV as it has been suffering from freezing and pixelated screens. I have used the reset option in the Support menu which seemed to do the job adequately initially. I am however getting a message from the Smart Hub that it is "updating". This has been the case for a couple of days now and I suspect there is something not right. The Set is connected via wifi to my router and I have reconfigured this connection a couple of times apparently successfully but the hub still wont work?
Any suggestions as to what may be the issue and how to sort it please?
I had this problem and tried many suggested fixes without success.
My tv was connected via a wired network. I disconnected the ethernet and connected via wi-fi. I was immediately able to download all apps that I wanted. I went back to wired network and problem has disappeared.
TV is 2015 model UA48J6200.