Hello, I have a Samsung Smart TV UE32M5640 and since about two weeks I have many problems with Amazon Prime Video, Netflix and also Youtube. In addition, the casting of my Samsung Galaxy phone is interrupted again and again. I tried to reset the network, unplug the power cord, troubleshoot connection issues, and press and hold the power button to reset the TV. None worked. The Smart View application can connect to the TV for only a minute or two while Smart Things always indicates that the TV is offline.
The streaming services work smoothly from my PC or phone, so I think this has nothing to do with ISP throttling.
Network status on TV always says Connected! Does anyone have any idea why this happens? Any suggestions please?
Solved! Go to Solution.
Hey @baxhuli! Please make sure that the TV is running on the latest software version by heading to: Menu > Settings > Support > Software update > Update now. If no update is available, can you share what is the current software version your TV is running on?
Thanks for that! Can you confirm where and when you purchased the TV and where you are located? There should be a more updated version (1280) for this TV that you can download from the Samsung website, on the TV page at the bottom. You can then transfer the software update on a USB stick and by connectiong it to the TV, the TV should automatically update.