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Smart TV remote voice control stopped working

(Topic created on: 16-11-2018 02:44 PM)
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Jethro567
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Hi I have a ue50mu6100kxxu Tv which I purchased less than a week ago and the voice control on the remote has just stopped working it just says, having trouble connecting, make sure your online or try again later. I'm online and connected I have also tried turning power off and on, took batteries out of the remote and paired the remote back to the TVs but still no good. Please help. 

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19 REPLIES 19
Tv-audio-video
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I bought my QLED 7 65” curves TV a week ago and yesterday my voice control stopped responding. When I touch the microphone button it says this.. Screen display says “It’s taking me awhile to respond because of too many tasks. Get back to me later.” 

model: QN65Q7AM

serial: 06FG3ZJA00450X

software: T-KTMAKUC-1156.0,BT-S

OS2Dude
Apprentice
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Same issue, message.   Tried to ensure all apps were closed, left overnight and still won't respond.  

 

Model QN65Q7CDM

Software version T-KTMAKUC-1221:0 BT-S

Submicron T-KTMOCTV-1111T-KTMOCJP-1111

 

Sorry for the multiple replies, kept getting a 'fix errors' message.  No DELETE function available.

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OS2Dude
Apprentice
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@Tv-audio-video wrote:

I bought my QLED 7 65” curves TV a week ago and yesterday my voice control stopped responding. When I touch the microphone button it says this.. Screen display says “It’s taking me awhile to respond because of too many tasks. Get back to me later.” 

model: QN65Q7AM

serial: 06FG3ZJA00450X

software: T-KTMAKUC-1156.0,BT-S


Same issue, same message.   Tried to ensure all apps were closed, left overnight and still won't respond.  

 

Model QN65Q7CDM

Software version T-KTMAKUC-1221:0 BT-S

Submicron T-KTMOCTV-1111T-KTMOCJP-1111

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OS2Dude
Apprentice
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@Tv-audio-video wrote:

I bought my QLED 7 65” curves TV a week ago and yesterday my voice control stopped responding. When I touch the microphone button it says this.. Screen display says “It’s taking me awhile to respond because of too many tasks. Get back to me later.” 

model: QN65Q7AM

serial: 06FG3ZJA00450X

software: T-KTMAKUC-1156.0,BT-S


Same issue, same message.   Tried to ensure all apps were closed, left overnight and still won't respond.  

 

Model QN65Q7CDM

Software version T-KTMAKUC-1221:0 BT-S

Submicron T-KTMOCTV-1111T-KTMOCJP-1111

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JAMES4578
Samsung Members Star ★★
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@OS2Dude wrote:

@Tv-audio-video wrote:

I bought my QLED 7 65” curves TV a week ago and yesterday my voice control stopped responding. When I touch the microphone button it says this.. Screen display says “It’s taking me awhile to respond because of too many tasks. Get back to me later.” 

model: QN65Q7AM

serial: 06FG3ZJA00450X

software: T-KTMAKUC-1156.0,BT-S


Same issue, same message.   Tried to ensure all apps were closed, left overnight and still won't respond.  

 

Model QN65Q7CDM

Software version T-KTMAKUC-1221:0 BT-S

Submicron T-KTMOCTV-1111T-KTMOCJP-1111


Hi @OS2Dude sometimes there can be an issue with server, you may need to   switch off mains for period of time and reset. See detailed advice on this thread https://eu.community.samsung.com/t5/TV-Audio-Video/Smart-remote-voice-control-not-working/td-p/17123...

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


gepr
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same happened to me- I've contacted service centre and technician should come tomorrow

1930
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I have tried reporting problem on my tv but unable to do so.

                     Thank you Mr B Newbould

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LittleBro
Journeyman
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Same issue with a MU7002 TV

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1930
First Poster
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 This matter was sorted after speaking to coutomer services then to a service engineer.

Thank you from

              Mr B Newbould.

 

 

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Ellises163
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I didn't need to re pair the tv with the remote, just unplug the tv.
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