I have tried to get the two lines of frozen closed captions that are old ones off the TV screen. I’ve unplugged the TV and disconnected everything in the back and it’s still there. First it was one line and a week later a second line. I’ve turn off the closed captions but both lines are still there. Anyone have any ideas what to do?
Saw on another forum that updating firmware can fix the problem. Now I need to figure out how to update the firmware on a tv in a home w/o internet connectivity.
Hi all. It's important to check that the software on your TV's is up to date. This can be done through the menu of the TV, if it's connected to the internet, by going to Support > Software Update > Update Now.
If it states there is no update available, bring up the Samsung website on a PC/laptop, enter the model code of your TV into the search bar and once you've brought up the web page for your TV, scroll down to the the 'Download' section towards the foot of the page, where there's a link to download the latest software version to a USB stick with instructions. This can then be plugged into your TV and downloaded.
Let us know how you get on.