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Smart TV captions are stuck on the screen

First Poster

We've done all the above steps and still have four words stuck.

New Member

I performed update. It was already updated. What now?

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Apprentice

I have discovered two methods to get rid of the stuck closed caption phrases that work for me!.

1)  Uplug TV from the wall let it sit for a few seconds 15 or so then plug it back in.... the stuck captions are gone.

 

Method #2

2)  Using remote, Turn TV off for about 15 seconds.. no need to unplug. Turn TV on ..(don't worry about captions still there). Then   Turn TV off again for about 15 seconds....... Turn TV on again.... This time you should see the Smart TV heading..  When the Smart TV  heading clears  the stuck  captions  will have also cleared!

The problem is the captions keep getting stuck on the screen!  So for me, it's easier to turn the TV on and turn off as it takes about 30 seconds rather than unplugging the TV from the wall frequently!

 

I hope one of these methods works on your television!

 

First Poster

This worked for me last night. (Unplugged the tv and let is sit for 15 seconds) Thanks for the help and advice!

 

Apprentice
See my post above dated
24-06-2019. That's June 24, 2019
Apprentice

See my post above June 24, 2019

Apprentice
‎24-06-2019 06:39 AM
I have discovered two methods to get rid of the stuck closed caption phrases that work for me!.

1) Uplug TV from the wall let it sit for a few seconds 15 or so then plug it back in.... the stuck captions are gone.



Method #2

2) Using remote, Turn TV off for about 15 seconds.. no need to unplug. Turn TV on ..(don't worry about captions still there). Then Turn TV off again for about 15 seconds....... Turn TV on again.... This time you should see the Smart TV heading.. When the Smart TV heading clears the stuck captions will have also cleared!

The problem is the captions keep getting stuck on the screen! So for me, it's easier to turn the TV on and turn off as it takes about 30 seconds rather than unplugging the TV from the wall frequently!



I hope one of these methods works on your television!

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