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Smart Remote voice recognition not working

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Hi there!  The voice part of the smart remote stopped working all of a sudden (about 5 fmdays ago). I have tried every suggested ‘fix’ and it still says “You can use voice recognition after setting up a network connection. Would you like to connect to a network now?”. My connection is absolutely sound. Is there anything else I can do (apart from the power of prayer? And tbh that would be a bit frivolous!). I know it’s a 1st world problem... Best, BDC

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CarlH Moderator
Moderator

Hi @BigDaddyCharles. What model number is your TV? Can you also tell me the software version you're currently running? 

Superuser I
Superuser I

@BigDaddyCharles wrote:

Hi there!  The voice part of the smart remote stopped working all of a sudden (about 5 fmdays ago). I have tried every suggested ‘fix’ and it still says “You can use voice recognition after setting up a network connection. Would you like to connect to a network now?”. My connection is absolutely sound. Is there anything else I can do (apart from the power of prayer? And tbh that would be a bit frivolous!). I know it’s a 1st world problem... Best, BDC


Hi @BigDaddyCharles, as @CarlH has indicated check you have the latest firmware  update for your  TV - you can find information on Samsung support by entering your model no https://www.samsung.com/uk/support/ and can download latest firmware via USB and update that way.  if you have the most up to date software or this does not solve the issue have you  reset the bluetooth connection by following these steps ?

 

1. Switch the TV off.

2.  On the remote, hold down the "back (Return)" button and the "4 Colour" button together for about 15 seconds until the LED stops flashing. This process will reset the remote and unpair it from the TV.

3. Switch the TV on and the bluetooth connection between remote and TV  should re-pair.

 

Whilst your internet may be fine you could  also reset the connection to see if that makes any difference.

First Poster

i have the problem as bigdaddycharles,  unable to change channels using voice regogination using temote.

my tv in model No ua436100wxxy  purchased 2 years ago, can any body help or advise, please, Paul

 

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