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Smart Remote not available message

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First Poster

Hi

 

Having an issue with the Smart Remote for my 6 week old UE55KU6450 with HW-K450 Soundbar.  The Smart Remote worked fine, got back from holiday yesterday and now only the On/OFF Button works and I have tried the following;

 

1. Repair Remote - Changed batteries and then holding the Return & Exit buttons for 3 seconds.  Message Not Available appears

2. Factory Reset - Still unable to repair the remote

3. Reset Remote (Samsung Support)  - Removed batteries from remote for 20+ sec's, replaced. Message Not Available appears

4. Reset Remote (YouTube) - While holding the ON/OFF Button follow step 3. Message Not Available appears

5. IR Test - Using a camera phone, point remote and see if 2 red lights appear. 

6. Perform Rain Dance around remote - Message Not Available appears

 

Any assistance would be appreciated

 

Cheers

 

1 ACCEPTED SOLUTION

Accepted Solutions
First Poster

Hi AntS

 

I've only had the TV 6 weeks however must say Samsung Support are great.  Gave them the call, described the issue with the Smart Remote and within 4 days an Engineer turned up. 

 

They've tried unsuccessful to re-pair the remote so will be sending me a new one. 

 

 

18 REPLIES 18
AntS Moderator
Moderator

Hi @Gareth74. :smileyhappy:

 

Reckon the rain dance worked... for rain. (Grrr, at leaky footwear though. :smileymad: :smileytongue

 

How long have you had the TV for? Any other issues with the Bluetooth on it? And does the Smart Remote work when your Soundbar's disconnected? 


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First Poster

Hi AntS

 

I've only had the TV 6 weeks however must say Samsung Support are great.  Gave them the call, described the issue with the Smart Remote and within 4 days an Engineer turned up. 

 

They've tried unsuccessful to re-pair the remote so will be sending me a new one. 

 

 

AntS Moderator
Moderator

Glad to hear that they've sorted you out with a new one, Gareth74! :smileyhappy:


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New Member
I am having the same issue.
What was the solution to resolve the "Not Available" message?
First Poster

Hi,

 

Today I got this "Not Available" message on my Samsun TV.

I took out the batteries -- these batteries show how much charge is left -- and there appeared to be sufficient charge left. I put the batteries back in the remote, but in different order... This did not resolve the issue... So, I decided to lightly hit the remove three or four times (for no good reason), and this actually fixed the problem.

 

Maybe the problem is with the batteries, maybe the wiring, but as with Fonzie on 'Happy Days', as few light smacks saved the day!

First Poster

You never said what the solution was. I have a new Samsung fresh out the box, two brand new remotes and I get that dang "Not Available" message when trying to pair.

New Member

I was having the same problems and called Samsung support.  They are going to send me a new remote.  

Highlighted
First Poster

I found this solution that worked for me. I powered off the TV and while powering back on the TV I held down the Return and Play / Pause buttons. After the TV started back up it went into pairing mode and then I was good to go, try it.

 

New Member

Solved..

Use the joystick on the back of the TV to get to diagnostics.  Bottom selection.

Reset

Default code if never setup 0000

After the TV reset my Smart Hub remot and Soundbar worked just as before.

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