25-01-2019 07:55 AM
Is anyone else having issues with their Smart hub on their TV's?
My smart hub has been updating and deleting my apps such as Amazon and Plex, when I re install them the Smart Hub updates and deletes these again. I have had the same issue on 3 of my Samsung Smart TV's
This happened yesterday yet they were all working fine the day before.
I have contacted Samsung and went through all the usal checks and TV resets with no success.
Solved! Go to Solution.
27-06-2019 02:53 PM
How do you do a smart hub reset?
27-06-2019 02:54 PM
27-06-2019 04:22 PM
Hi @Dia3. To reset the Smart Hub, go to Menu > Smart Hub > Reset Smart Hub. At this point you will be prompted to enter a PIN. If you have not set one up this will be 0000.
15-07-2019 10:15 PM
I've tried resetting smart hub 4 times and I'm still getting the same issue. Any fix for this yet?
07-08-2019 02:42 AM
Likewise.. I loaded in a bunch of new apps that I have never used before.. and it deleted all of them when the TV started up.. I reset over and over.. tried a new account.. that got deleted at startup.. tried creating a new folder.. likewise deleted. This thing just deletes everything..
Also no update to the TV which is fairly old now admittedly but this is a serious issue.. It was caused I think by being forced to do a factory reset.. and it has never been the same since.
17-08-2019 06:36 AM
this is still happening to me. Keeps deleting Plex and Youtube on myUA55F7100A. Not having this problem on my QA75Q6FNA.
I have tried reseting smarthum and even a full factory reset. still everytime I turn my tv on, the apps are gone. Storage isnt a problem as I havent even used half of the space.
19-08-2019 08:06 PM
how this issue was set as solved? I have a UE43J5500 and I got the same issue! I reset the Smart Hub as well and the prolem keeps kick in every time that I turn on the TV. If this will not be fixed by samsung I need to sell my 3 samsung TV's and look for a real alternative..
11-09-2019 07:50 PM
Hello , My samsung too has most of the APPS missing including youtuve and Amazone after the auto updated. Model number is UA46ES7500. Can someone please help. I have reset the HUB and the whole TV...
29-11-2019 05:04 PM
I am having the same problem with my smart hub. It deleted all my apps. I try to update it and an error 8007 showed, however. My connection is working just find. I try resetting the hub with no avail. Can you please help.
29-11-2019 05:05 PM