Likewise.. I loaded in a bunch of new apps that I have never used before.. and it deleted all of them when the TV started up.. I reset over and over.. tried a new account.. that got deleted at startup.. tried creating a new folder.. likewise deleted. This thing just deletes everything..
Also no update to the TV which is fairly old now admittedly but this is a serious issue.. It was caused I think by being forced to do a factory reset.. and it has never been the same since.
this is still happening to me. Keeps deleting Plex and Youtube on myUA55F7100A. Not having this problem on my QA75Q6FNA.
I have tried reseting smarthum and even a full factory reset. still everytime I turn my tv on, the apps are gone. Storage isnt a problem as I havent even used half of the space.
how this issue was set as solved? I have a UE43J5500 and I got the same issue! I reset the Smart Hub as well and the prolem keeps kick in every time that I turn on the TV. If this will not be fixed by samsung I need to sell my 3 samsung TV's and look for a real alternative..
Hello , My samsung too has most of the APPS missing including youtuve and Amazone after the auto updated. Model number is UA46ES7500. Can someone please help. I have reset the HUB and the whole TV...