Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Smart Apps won't work with external speakers

(Topic created on: 02-02-2020 10:06 AM)
864 Views
Keith0628
Student
Options

I have an external speaker connected to my TV (Model UN40M5300) via optical cable.  When I use the cable box (Xfinity), I can hear the sound from the TV, or after muting the TV, by turning on the external speaker.  However when I open any app from the Smart Hub (I tried this with Netflix, Hulu and Disney+), the sound only works with the TV - when I switch to the external speaker I get no sound.  Even after going into the settings and switching the sound source to the Optical option I still get no audio.  I've also confirmed that my sound type is not Dolby.

0 Likes
2 REPLIES 2
CarloL
Hotshot
Options

Hey @Keith0628! Are you still having issues with this? Have you tried contacting the speaker's manufacturer about this? Also, what is the software version of the TV? Menu > Settings > Support > Contact Samsung.

0 Likes
Keith0628
Student
Options

Carlo, it's been a while, pandemic and all... The software version is T-KTSAKUC-1300.3. I'm still experiencing the issue where the smart apps will not play audio over an external speaker that is connected via an optical cable. 

0 Likes