Scheduled Recording - Page 2

chrisidle06 · ‎04-05-2017

Hi.

I have just bought a Samsung UE55KU6400 and I am having trouble with scheduled recordings.

The recordings work when the TV is on but when I schedule them whilst I am at work the recording doesn't happen and simply disappear off my list.

I have updated the latest software as well.

I have also tried a memory stick and an external hard drive (mains powered) in both USB ports as well.

Recording is one of the main reasons why I bought the TV so any help will be most appreciated.

Thanks

paul1111 · ‎26-11-2017

@lat002 wrote:
Hi Paul1277,
I've just re-read your post about the USB ports and hard drives. Samsung in the user manual for your TV state that a hard drive must be connected to the USB (HDD) port and they recommend use of a hard drive with it's own poer adapter (which I know you said you have). I have read of other people having issues with their hard drive when connected to other USB ports so surely it's worth a try?
I have also read that although your TV has 2 tuners, 1 is for Freesat and 1 is for Freeview. If true this is like my TV, so depending upon what TV service you are using (viz: Freesat or Freeview) you could well be having the same problems that I wrote about in my last post. If you are using Freeview you will likely be limited by the Freeview transmission by Multiplex. This is nothing to do with Samsung. If the hard disk that is connected to the TV is recording (say) BBC1 (which is transmitted from Multiplex BBCA), I can only tune the TV into another station using the BBC A multiplex (which are BBC 2 or BBC 4).
For information the list of Freeview chanels and the associated Multiplex can be found on lots of websites. This link is one such: http://www.digitaluk.co.uk/channels/channel_listings
Hope this helps. Good luck!

OK there 3 USB ports 1 on the TV side, and 2 on the one connect. On the one connect there is a 1 amp and a 0.5 amp USB 2. The 1 amp USB has plenty of power to power a USB drive. I know this because the recording has worked in the past with a Seagate USB plugged into 1 amp port and it worked for a week after I had done a factory reset and disabled auto tuning. I had a new one connect with no luck, and they then changed the main board which worked and recorded every thing as advertised. Then 2 weeks later my last recording was on the 17/11/17 and since then it will not record either when the TV is on or in standby. Thats 3 days of work waiting for the engineers.I have also tried a mains powered USB and again no luck. Thing is it will do timeshift and will record a program I am watching.

As to your comment about tuners this TV has 2 freesat and 2 freeveiw and I do have 2 imputs from my dish for freesat.

I can not understand all the stuff about the multiplex transmissions, because if that was the case it would not have worked in the past. Also why I dissagree with you is because I have a 32inch Samsung Smart TV in another room which has worked from day 1 and still works and records evey thing I ask of it, and the same with a Samsung Freesat recorder I have that also records eveything without any problems.

I don't know if you work for Samsung but this is a list of excusses that are typical of Samsung. They are basically trying to ware us down so we give up, as some I think have. Family have other smart TV's like LG, Sony, Panasonic, and I have been told they all record as advertised and without any of this so called multiplex issues. I also updated the firmware to 1208.2 yesterday which again made no difference apart from slowing the TV down to a crawl, which is another thing to deal with.

I been resonable since August with Samsung and have a new connect and main board PCD fitted and it still will not work. I know with most people it seems to be OK so all I want now is a replacement TV that will work as advertised.

To sum up I have tried all of Samsungs advice (which was very little) 2 USB drives 1 powered USB and a stick drive, had parts of the TV repaced and yet it still does not work. I just can not understand how a company at the leading edge of TV design can not easily sort this out!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Paul

lat002 · ‎26-11-2017

Hi Paul1277,

I am not a Samsung employee and have never worked for Samsung. I'm just a user of their products as you are and my experience is based on resolution of issues with their equipment. I too was convinced that it was all upto Samsung to resolve but in my case I eventually realised (with the TV that I have) that the problem was the way Freeview is transmitted through the various Multiplexes. Clearly from what detail you have put in your last post that does not apply to you. I hope you eventually get to the bottom of the issues you have. Good luck with that.

paul1111 · ‎26-11-2017

@lat002 wrote:
Hi Paul1277,
I am not a Samsung employee and have never worked for Samsung. I'm just a user of their products as you are and my experience is based on resolution of issues with their equipment. I too was convinced that it was all upto Samsung to resolve but in my case I eventually realised (with the TV that I have) that the problem was the way Freeview is transmitted through the various Multiplexes. Clearly from what detail you have put in your last post that does not apply to you. I hope you eventually get to the bottom of the issues you have. Good luck with that.

Thing is when it was working some weeks ago it recorded anything and every thing whilst on and in standby. This tells me that the multiplex thing is not an issue that will stop recording and if that was the case I am sure Samsung would have tried to use it as an excuss for it not working. I also mentioned that I also have Samsung smart 32 inch TV and a Samsung freesat recorded and both record every thing I ask them to record with no "multiplex" issues, whilst on and in standby, using a 1 ter Seagate drive powered by the TV and all is brill. Also friends and family with other smart TV's all work fine as well. I think this "multiplex" is just muddying the real reson which at the moment Samsung can not fix. Do you thing Samsung would be sending out engineers and exchanging TV's if it was all down to this "multiplex"! Ihave had the smart connect changed and then a new main PCB board, which worked perfectly for 2 weeks. I will repeat Samsung have never mentioned anything about this "multiplex", but it would not supprise me if they now start using it and I will give this same response.

Paul

paul1111 · ‎11-12-2017

I can not believe it, the 65KS9500 has stopped again recording scheduled recordings. So no HGL support for Iplayer and it will not record. For such an expensive TV it is really poor, and support is awful. This has been ongoing since August and it is so stressful trying to get anywhere. Pleasen for a retired firefifgter please sort this out or replace the TV with one that works.

lat002 · ‎12-12-2017

Hi Paul, have you spoken to the Company you purchased the TV from? As I understand it they are the first place to go to with consumer complaints. You can get advice about how to go about claims by searching on Google or other search engines. Many outlets have Tech Support and may be able to help. There's also the possibility that you could get the TV replaced for a new one. I have used the Samsung warranty in the past and they replaced a monitor that I had had for nearly 2 years without question on proof of purchase.

paul1111 · ‎12-12-2017

@lat002 wrote:
Hi Paul, have you spoken to the Company you purchased the TV from? As I understand it they are the first place to go to with consumer complaints. You can get advice about how to go about claims by searching on Google or other search engines. Many outlets have Tech Support and may be able to help. There's also the possibility that you could get the TV replaced for a new one. I have used the Samsung warranty in the past and they replaced a monitor that I had had for nearly 2 years without question on proof of purchase.

Thankyou for the reply, i bought from DA Tech through Amazon. Da tech said I had to go through Samsung, and Amazon said that I was past their 120 day A to Z support (what happened to the statutory 12 month guarantee). DA Tech no longer answer any emails, Amazon said basically tough, not their problem. I asked Samsung and this has been ongoing since August. They did arrange for Martin Daws to replace the one connector and when that did not work the TV main board, which worked for a week. I have asked for a replacement but all I get now is nothing. They will not respond to my emails sent to their support, and neither to the request Martin Daws sent them regarding this issue. Martin Daws told me that this seems to only effect a few of these TV's, so all this rubbish about bad drives and someone tried to blame something called "multiplex issues with freeview". Every thing rather than a fault with the TV. All I want is a TV that does as advertised, I am not after my money back as I do enjoy the picture quality, but please Samsung just sort this out for me. I only have one option if Samsung do not sort this out and that is legal avenues to take DA Tech to court. But I need from Samsung a written statement that they can not repair this TV, which I have asked for but has not been forth coming. I am really getting fed up with the amount of time in may retirement I am having to spend on this. My son said I should have got a Panasonic and well he may well have been right. It leaves a really sour taste.

lat002 · ‎13-12-2017

Hi Paul,

Have a look at Martin Lewis's website about how to complain:

https://www.moneysavingexpert.com/shopping/how-to-complain

There are lots of other things explaining your consumer rights and how best to proceed.

Note that all goods sold in the UK are guaranteed for 24 months (although there are still quite a few retailers who act dumb about this).

I would suggest you write a letter to Samsung (UK) Managing Director and layout the ongoing issues you have. You will be able to get his name and contact address from web search engines such as Google. You need to decide what you want to achieve and I would suggest that may be a new replacement TV. Try to avoid geeting too wound up. Just layout the basic facts and preferably a brief dated list of each event. Regards

paul1111 · ‎13-12-2017

@lat002 wrote:
Hi Paul,
Have a look at Martin Lewis's website about how to complain:
https://www.moneysavingexpert.com/shopping/how-to-complain
There are lots of other things explaining your consumer rights and how best to proceed.
Note that all goods sold in the UK are guaranteed for 24 months (although there are still quite a few retailers who act dumb about this).
I would suggest you write a letter to Samsung (UK) Managing Director and layout the ongoing issues you have. You will be able to get his name and contact address from web search engines such as Google. You need to decide what you want to achieve and I would suggest that may be a new replacement TV. Try to avoid geeting too wound up. Just layout the basic facts and preferably a brief dated list of each event. Regards

Thanks for that, it's just a bit upsetting when you spend a good bit of your retirement money on something that you expect is going to work and is going to keep up with what they promised. I must admit that Samsung are about the worst company I have dealt with. They lie, pass misinformation, blame anyone else to get out sorting their issues. They even hijack this forum to try to again blame every thing apart from their TV's. You see it time and time again how their customers are treated, and frustrated. I was an employee rep as a firefighter and I see what they are doing. It is a way of wearing you down untill you give up. I except I made a mistake buying from Amazon and Samsung know that. It will be very difficult for me to go anywhere to get this sorted. Samsung do not answer my support requests. I was promised a call back it but never happened. I did ask if they would replace my set and no response. Thing is have always bought Samsung, I have 32 inch smart tv, bluray player freesat, but I do not think anymore. I paid over £3000 for this TV and for that I would have liked a bit more support! Anyway thanks again.

Paul

paul1277 · ‎02-03-2018

I had my 65KS9500 replaced by samsung for a 65Q9F about 3 weeks ago. I was told by Samsung that they could not gaurantte the recording due to an ongoing issue. Guess what, after 2 weeks it stopped recording sceduled programs. Just like the ks. Its picture was awful with shadows around the corners and HDR very dull compared to the KS. Also banding and blooming is awful as well. I sent pictures to Samsung and the response that it was within spec.

Samsung said they could not see any point in changing the set, and I was about to see the shadow in the corners and this a netflix hdr from black mirrow

go bonkers when I read further and they have offered a full refund.

So now waiting for this to be picked up and looking at another TV.

paul1277 · ‎18-03-2018

HI

Another thing to look for is the recording from the schedule. I had problems with both a KS9500 and the replacement Q9F in that it would record from the schedule for a couple of weeks and then stop working. They would still do time shift and record what you are watching.

If you do a factory reset it sometimes worked again but always stopped after a couple of weeks.

I had a new one connect and a replacement main board. Worked for a couple of weeks and then again stopped.

The challengies were also no Iplayer HLG, the smart dongle and no HDR10+.

Before I accepted the replacement I was informed of the recording issues problems from Samsung head office as shown,

"On 29 January 2018 at 16:44, UK President <*******> wrote:

Dear Mr ****

Thank you for sending a copy of your receipt as requested.

As previously mentioned in light of the various challenges that you are facing we would like to consider an exchange model for you, as advised this is pertinent to your specific situation.

However, prior to reviewing a suitable exchange we first do need to highlight that the scheduled recording issue is an on-going discussion with our Product Specialists in Head Office and HQ and thus any replacement may encounter similar issues. In addition the Smart Things Extend is not a feature that was released and thus will not be available on any replacement.

We wanted to provide transparency ahead of further discussions but if you did wish to consider the exchange we would be happy to review and discuss further.

Regards

Sean ******

Senior Customer Services Executive| UK & Eire

e: *******

t: +44 (0) 330 726 3932"

As I said the same thing happened with the replacement Q9F.

The picture was also not good so I asked for a full refund, and the money was in my bank account last Friday.

The recording function is an advertised part of this model and if it does not work it is a fault, which Samsung are having problems sorting.

Paul