27-07-2017 03:48 PM
Hello!
I have Dell computer. My Samsung smart tv UE55H6500 is connected with it through hdmi cable. Sometimes I use my tv as a display instead of my Dell monitor. Now I can't anymore and I don't know why.
I have another tv, Samsung UE48H6400. When I connect it with my computer (same computer, same HDMI cable, same ports... etc.), it works perfectly.
It seems the problem is in 55" tv. How can I be sure? What can I do?
Is there any software update for my TVs? Current software version on my 55" tv is 2781.
As soon as I put HDMI cable that connects computer with my TV into my computer, picture from my monitor disappears. Monitor is connected through VGA port. As soon as I disconnect the cable between TV and computer, picture in monitor shows up.
Could You, please, help me?
27-07-2017 03:53 PM
Hello @Marin!
Looks like you might have hit the nail on the head there, your software is out of date! If it's refusing to download through the menu on the TV you can find it on this link.
Let us know how it goes!
27-07-2017 04:07 PM
27-07-2017 04:13 PM
No worries!
If you click on "Show more" underneath the "Downloads" section you'll find instructions for updating. I've hyperlinked it here too!
27-07-2017 04:38 PM
27-07-2017 04:43 PM
27-07-2017 04:54 PM
Yes, I've rebooted them both.
No, it doesn't. Even with monitor unplugged, I don't get picture from computer to TV.
I don't get TV to show computer's picture any possible way. 😞
27-07-2017 10:24 PM - last edited 27-07-2017 10:26 PM
Is there any way of checking if anything is wrong with my TV (HDMI input ports) beside taking it to service? Any diagnostic software, any online test...?
27-07-2017 11:39 PM - last edited 28-07-2017 11:44 AM
Update!
I managed to get it to work, but only using HDMI port "on the side" of TV numbered HDMI1 and HDMI2, that I used for Samsung soundbar connection. Since it works on HDMI1 and HDMI2, and it doesn't work on HDMI3 and HDMI4 ports, does that means these 3 and 4 ports are definitely broken? Can that be repaired? Any chance problem is in software not hardware? Can You please suggest a solution?
Thank You very much for Your help!
28-07-2017 11:16 AM
I unplugged all HDMI cables from my TV and then I unplugged TV's power cord for half an hour. No luck.
Then I did a factory reset, nothing changed.
Is there anything else I can do?