09-05-2019 10:40 PM
Hi all im a dude from denmark
my smart Tv model UE55K5505 i just upgradet the tv firmware last freday now the hole smart tv section is gone
bud when i seach on Netflix ore youtube i can se them and ther are install bud cant realy do eny thing with them
i can watch netflix bud cant use Smarthub install more apps ore uninstall them becurse i need smart hub for it
can som one help me out please
things i tryt
re install all settings to faktery settings and nothing happens only tv nothing els
i tryt reset wifi nothing happens i tryt reset kablet ethernet nothing happens
10-05-2019 01:41 PM
Hi @Galaxydude
Let's try resetting your TV through the menu of the TV. Go to Home > Settings > Support > Self Diagnosis > Reset. You'll be asked to enter a PIN code which is usually set to 0000.
Let us know if this makes any difference.