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Samsung smart remote voice control not working

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Apprentice
A few times the voice control has stopped working with my UE49M6300. I've learnt that a factory reset doesn't fix it, nor does having the latest updates. The only thing that 'cures' it is unplugging the tv from the mains. Then after switching back on the voice remote works again, until the next time it stops working!
I've done this four times in a year. Reminds me of my laptop when it gets stuck and the only thing to do is 'turn it off and back on again'. Don't expect your new expensive electronic devices to work properly day after day.
I've only just found that the tv runs its own antivirus check. So much 'stuff' gets loaded into them, with streaming, new apps etc., that something is bound to give them digital indigestion every now and then!
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New Member

Voice remote control not working

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Apprentice

Assuming the batteries are ok and the remote has previously worked, the only thing that has always fixed this issue for me was resetting the TV to factory condition, then re-pairing the remote. Unfortunately, it does also mean re entering passwords, reinstalling apps etc..

I find owning my Samsung smart tv is similar to using a PC running Windows ME. Works fine then once you connect to the internet and add a few programs it starts to misbehave and has to be reinstalled! I must be on my six or seventh reinstall now. The last time I reinstalled as the smart remote stopped controlling the cable box. I say the control stopped but really it is the tv itself that sends the commands to the tivo etc.. As soon as I did the factory reset the control worked again to change channels on the tivo. I'm afraid the Samsung TV software is proving rather flaky.

 

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New Member

Tried everything, resetting, unplugging, updating software, replacing batteries, etc. The only thing that worked was turning the set off using the button on the actual tv, not by using the remote. Now it's back to normal

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