01-07-2018 10:03 AM
Anyone any ideas?
27-09-2019 09:27 AM
17-12-2019 02:54 PM
Voice remote control not working
17-12-2019 04:31 PM
Assuming the batteries are ok and the remote has previously worked, the only thing that has always fixed this issue for me was resetting the TV to factory condition, then re-pairing the remote. Unfortunately, it does also mean re entering passwords, reinstalling apps etc..
I find owning my Samsung smart tv is similar to using a PC running Windows ME. Works fine then once you connect to the internet and add a few programs it starts to misbehave and has to be reinstalled! I must be on my six or seventh reinstall now. The last time I reinstalled as the smart remote stopped controlling the cable box. I say the control stopped but really it is the tv itself that sends the commands to the tivo etc.. As soon as I did the factory reset the control worked again to change channels on the tivo. I'm afraid the Samsung TV software is proving rather flaky.
16-02-2020 07:50 PM
Tried everything, resetting, unplugging, updating software, replacing batteries, etc. The only thing that worked was turning the set off using the button on the actual tv, not by using the remote. Now it's back to normal
24-04-2020 07:17 PM
Hi I no this is a old thread but I have a silver touch remote 43" RU7100 HDR Smart 4K TV is my tele I'm using when I go to voice control in setting and select it It does nothing but makes the setting go grey and even more grey if I continue to press select any help pls
24-04-2020 07:19 PM
24-04-2020 07:22 PM
24-04-2020 07:26 PM
24-04-2020 07:49 PM
Is this a reply to me
I habemthad smart remote on my TV before I brought remote new and have a ir blaster pls help if u no how to setup as nothing online works I have paired the remote only getting vol and home button to work plus says online to press play and menu buttons to pair I do not have a play button on Remote
18-01-2023 06:13 AM - last edited 18-01-2023 06:14 AM
I've been having the same issue with my UN50RU7100FXZA. New remote (BN59-01312A), new batteries, mic works with YouTube app Search but does not work for Voice Interaction with the Samsung TV (no Bixby).
Have you received any luck? Tech support via phone did not help and live chat was no help either.