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Samsung smart remote voice control not working

First Poster

Anyone any ideas?

10 REPLIES 10
AndrewL Moderator
Moderator
Hi @Steve6916

What TV do you have? When you press the Mic button on the remote, does a tutorial menu appear on screen? Have you tried going to Home > Settings > System > Expert Settings > Voice Interaction > Voice Feedback to see if the TV responds to your commands?
First Poster
Actually i turned it off at the wall and then back on. It sorted it for now. However. Over the past few days i have noticed the guild being very slow and non responsive. The voice command juat displayed im live, im all ears.. would not work at all.

Model UE49MU7070
SOFTWARE T-KTMDEUC-1210.8,BT-S

It appears to me that if i have my xbox connected and fire stick it slows the tv down. Even when they are switched off.. i hope this is a simple update solution as the tv is only 4 months old
AndrewL Moderator
Moderator
There is an update currently available for your TV, @Steve6916. You can access this on the TV itself by going to Settings > Support > Self Diagnosis > Software Update > Update Now, or via our website by checking the following link (Upgrade File(USB type) ver 1221.0 (MULTI LANGUAGE)): https://www.samsung.com/uk/support/model/UE49MU7070TXXU/. Does the issue persist following the application of the update?
First Poster

Yes ive already updated and checked for newer versions. All upto date. 

Black Belt 
I find with a new telly if something does not work its because it is faulty. Rather than be messed around just sent it back for a replacement.
Paul
Black Belt 

Have you reported this issue to your retailer because it is important that you do within the first 4 weeks. 

It's a shame that they sell tv with faults,  and if it is a software issue why are all the tvs not affected? 

Paul

First Poster

Yes totally agree. Why should i be typing away now trying to sort a tv. Im no expert in tv.s. i go to the shop and buy one. Trouble is when it breaks down i have to do all the ***** running arround and try to justify to currys pc world why its broken!!! Oh and then i will have to have it sent away for 28days for someone to plug it in and say yeah hes right.  In that time the kids are going crazy because we wont have tv. The mrs is in  a mood because i brought the tv in the first place and she cant watch east endenders. This causes massive arguments in the house. Before you know it samsung have caused our family to break up. Kids to grow up and turn into smack heads because mum and dad split up due to a tv that didnt work correctly in the first place. Thanks. Lol

First Poster

I bought my tv in November 2018, and since my voice recognition for my remote does not work. When I go to use it for typing something in, it says “ no voice detected, try again later” everything is updated, I reset the tv as well as un paired my controller. It is a Samsung’s 65” 8000 series !

First Poster

Try to reset tv. Then followup remote setting at the end need to press back,play buttons samiutaly to pair with tv.. now try to speak while pressing mic button. If not please call samsung service centre for clame new remote as it has fault in mic...i got one under warrenty..

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