04-04-2019 12:10 PM
Dear members i have bt box now tv box uhd player and sound bar all connected to tv with hdmi I am having a problem with tv switching to a blank screen with just sound turning tv off and on brings picture back on also tv comes on at night or morning on its own any ideas ?regards Roy
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12-05-2019 04:58 PM - last edited 12-05-2019 05:01 PM
Turn of anynet+ that's what is causing your issue. Anynet controls power over HDMI so when you power the TV off or on it can power down the box.
11-04-2019 02:47 PM
Hi @BIBURYBILL
Are you still having this issue? Could you tell us the full model code and software version of your TV? Go to Home > Settings > Support > About This TV.
13-04-2019 04:30 PM
Hi Chris tv is UE43NU7020 software is
T-KTSUDEUC-1202.5 Regards Roy
12-05-2019 04:58 PM - last edited 12-05-2019 05:01 PM
Turn of anynet+ that's what is causing your issue. Anynet controls power over HDMI so when you power the TV off or on it can power down the box.