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Samsung UE657400 black lines

(Topic created on: 01-12-2019 07:10 PM)
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JimmyBez22
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Hi

as you can see in the pics there is vertical lines from where I sit in my house. 
when you sit front on it's not as bad but there is still a fault. 
samsung technical say there isn't any fault with the tv and for the last 6 weeks or so they have not been helpful in anyway, they say it's within its spec which if that's true DO NOT BUY THIS TV. 

I have tried with AO who I bought the tv from in sept 2019 and they say to keep on at Samsung who really don't give a sh*t. 
all I want is for a repair, replacement or my money back. 

0BAC151B-2700-45BA-A87E-34C8F6D28EFD.jpeg

 

1BF4D64B-8E8D-42F1-9463-63767C043A5E.jpeg

 

97C6D8D7-90E8-42A9-90DA-7BC5075C2A5D.jpeg

 

FA2068C6-88D8-4F6C-9571-3B562DA3FB19.jpeg

 

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AndrewL
Moderator
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JimmyBez22: if your TV has failed the picture test, then I recommend contacting an authorised Samsung Support Centre to arrange for an engineer to inspect the device. To find your nearest one please check the link below, select 'TV & AV > Television' and enter your post code.

http://www.samsung.com/uk/support/servicelocation/

Alternatively please call the Samsung Help Desk on 0333 000 0333, and an advisor will be able to make the necessary arrangements for you.

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