I don’t understand why it’s gone like this or how it’s only 2 months old I went to work and the telly was fine I was watching a film with my daughter come home and the screen is like that I’ve done a screen diagnostic and it says it fine any suggestions
Hey @lottiejeffers! Sorry to hear this! Can you try this Picture Test and get back with the diagnosis please: https://www.samsung.com/uk/support/tv-audio-video/how-do-i-run-a-picture-test-self-diagnosis-on-my-t...
I'm having the exact same problem, mine it's not even a week old, I have tried everything now... is really frustrating
Have you reported this to your retailer, as the are responsible under the consumer law. If within 4 weeks you can ask for an exchange or refund.