Samsung UE40K5100 Joiii - TV guide not showing

[Alex_Bravo]

Hi All

I have a Samsung UE40K5100 Joiii and since I've moved the screen into a different room in the house, the TV guide shows 'no information' for all channels

I've reset the screen and run the initial setup again and this didn't work

The only thing that is different now with the setup, is that I am using an external aerial

Anyone else have this problem and have a fix?

Thanks

[ChrisM]

Hi @Alex_Bravo.

Apologies for the late response. Did you manage to get this sorted out?

[Alex_Bravo · Accepted solution]

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@ChrisM wrote:

Hi @Alex_Bravo.

Apologies for the late response. Did you manage to get this sorted out?

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Hi 

Just to confirm, I did manage to fix this

It was simply the date on the tV being completely wrong, as soon as I changed it, the TV guide fixed 🙂

[Mjb43]

I have the same problem. I have set the time and date correctly but still have not TV guide. Please help someone.

[ChrisM]

Hi @Mjb43.

What's the model code and software version of your TV? Have you tried resetting the TV?