Hi to all. Spoke to samsung im sure your all well aware now that samsung feel it is exceptable for your tv's to make sounds of clicking/popping when tv is turned off as they say. So i asked them about my tv being fully on for 15 hours and making clicking sounds and they also refuse my rant at them that there using below quality components and there casings are cheap, oh they dont like that at all so after i explain that my tv is in a posistion fully aired and on its original stand on a secure unit. They still cant seem to except we are all right and just want to send guys out to replace parts. Even after me explaining that all the people complaining and having repairs haha and new sets still straight over there heads. I get the feeling its not them and its us with the problem oh it is lol. There is only one thing you can do as ive allready said let them fix once if not happy get money back. You can always email the ceo direct in samsung with your woes just got ssung website but too be honest your probably got more chance of a present from father christmas. What we have been sold is a turkey and this is the best bit the tv does everything correctly 'yes' but it makes sounds you dont want it to.mmmm so now i love the post samsung put up about the cracking/popping sound brought to our attention from andrescy but how long before a post goes up saying oh yeah the tv might do it as well while on and been on too long it has to come. But the call manager did not like my its made of cheap components part. Oh i insult thy honour. How dare i. All in all youve got a great tv get fin over it rice krispies snap crackle and pop. Just remember there was a guy who said it stopped after 8 months and one who said it does it now and then after a year and i believe there qled. Mines isnt but mines is bigger lol remember if you dont like it use headphones theres the solution free headphones all round was the cry. Maybe i could work for samsung you bring the problem i give the solution. Keep the chin up weve been bumped xx
I’ve not believed the “it’s the plastic housing” ***** from day one, I know what that would sound like and to me it sounds nothing like it, which repair companies are agreeing with now 👍🏼
I was told over 2weeks ago that their “Customer Relations Team” would contact me with some sort of plan of action and I’ve heard NOTHING from them, so I’ve informed them that myself and a few other owners that have been in contact with me, who have exactly the same issues, have been in contact with Watchdog (who to my surprise are actually keen to look into the issues we’ve had and the way we are being treated)
So it’ll be interesting to see if they can be bothered to contact me now?!!
My advice to all is to keep a copy of EVERY conversation you have with their staff from which ever department that can actually be bothered to spk to you, and get video footage of your TVs making the sound!
I will post back with any progress made my end as I feel it’s disgusting that they’re continuing to treat their customers so badly and blatantly lie to them!
Just returned from curry’s and they have agreed to replace it for the 3rd time but will have to wait as they are awaiting new stock I’m hoping it’s maybe from a different batch and won’t have the same issues. I can’t thank James at Curry’s Coatbridge highly enough as he has went above and beyond his way to help me pity I can’t say the same for Samsung who’s customer service has been nothing short of shocking will keep used posted when new tv eventually arrives
Hi to all more steve. Yeah samsung will send an engineer out to renew replace tvs till kingdom come. Interesting today though they say this is a thermal thing cant say issue as then that to me would be a fault.now i told them first panel was powered on fully on picture sound atleast 15 hrs a day for 90 days and it was still making the expansion contraction sounds at night time so in my eyes the tv should be at optimum temperature yes. Well thats what i think but im just a joiner so i know about heat and expansion and contraction. Now i know i wont be buying another samsung product which is a shame their phones are good. Now to the people who are in the uk your legal right is to let manufacturer being samsung one attempt then they have to take it back as it is not fit for purpose.
24 hours now since I received my 3rd 65” QLED tv and I’m happy to report I’ve now got the tv that I hoped I was buying not a sound of it seems my persistence has paid off