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Samsung TV suddenly started making clicking/ ticking noise both when on and off (QLED QE55Q7F)

Apprentice

Hi All. I had a Samsung Technician examine the issue. The clicking noise was diagnosed as 'known issue' & part of the design of the TV...because the material of the case is what expands/contracts that creates the clicking noise. 

 

Dissatisfied, i asked them to remove the back panel (under warranty) to examine if anything was loose.

 

NOTE: The back panel is tethered to the TV via a several of 'plastic clips' that 'click' into place (no screws involved). To open the backpanel, the Samsung Technician have a tool to wedge open the back panel so that 'plastic clips' will lose their grip. IMPORTANT: When the plastic clip loses its grip the sound is a VERY loud click! Similar to the click noising that i encountered! Could the clips be the cause of the clicking noise??

 

Nothing was missing/loose from the TV & the backpanel was reinstalled. Samsung asked me to monitor the situation.

 

Right now I am hoping that by opening the back panel, the 'plastic clips' will be slightly loosened & maybe the clicking noise will go away. Maybe the clips were too tight?? 

 

I'll keep you posted.

 

P.S: This is only my experience. I am not advocating anyone to void their warranty to open their backpanel or even asking Samsung to do the same. Just sharing for reference.

 

 

First Poster

So after 10 months of trying to put up with the clicking noise, I decided to do something about it and call Samsung technical support. After describing the issue I was greeted with a response telling me that this is a "known feature" of the TV and was not a fault that can be covered by the warranty. I then responded by saying if that's the case, then the TV was not fit for purpose, they then agreed to send an engineer our next week. So fingers crossed he can fix it or replace it .

Apprentice

@Garryd1: How did the technician visit go? Did they replace it?

 

My TV still has random creaks. Not sure if it really is normal or it's a known issue that needs a product recall.

 

Honestly, given the price of these premium TVs i do not expect them to creak at all.

First Poster

 

 

Apprentice

@Garryd1Wow that seems like really poor customer service! I have a 7 year old FULL HD TV that has never creaked as frequent as my Samsung TV.

 

I'm keeping a close eye on my TV. I've had experiences where the TV will creak every 20 seconds for the first 10 minutes of use...

New Member

Hi,

 

not sure if this helps but bought a Q7FN 65inch and after the tv was on for a minute there was a clicking sound almost sounding like an electric shock coming from the bottom left corner (if looking at the TV) happened every 20-30 secs. i rang samsung and within a day they came out and had a look and the techs took a sound clip of the issue. after 3-4 days they called and said they will replace the panel on the TV. the techs came out they replaced the front panel and changed the PSU and now seems that the issue has gone away.

 

Thanks

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