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Samsung TV brightness constantly changing

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First Poster

Hi 

I have a Samsung ks7000 and it's now about a 2 years old. I've notice that there is a very subtle change in brightness every 2 seconds it's worse on the left side. Even if I pause the TV it still does it or if I do the picture test it still does it. All my eco settings are off and I've tested other HDMI ports. It is very subtle but I notice it alot in dark scenes almost like a flickering. I'm not sure if I should send it in or is there some sort of fix? It is on firmware version is 1241

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Moderator
Moderator
@Evonian: Please can you try going to Settings > Picture > Expert Settings > Smart LED, and disable this feature if it's active. Also, go to HDR+ Mode and disable it to see if this helps, as both settings finely adjust the brightness and contrast, depending on the scene. Let me know how you get on.
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First Poster

Hi Andrew, thanks for the reply sorry getting back to you so late I thought I would get notified. I do have all those settings off, it seems to related to the hardware (i think) as it doesn't matter which HDMI channel I choose with all setting turned off, and also it occurs when I pause the image so nothing is happen with picture. If i do the picture test the brightness is still changing constanly it is very subtle but also noticeable and consitently every 2 seconds. Not sure if I should send it in and if this falls under warranty? Thanks

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Moderator
Moderator

Hi @Evonian 

 

The warranty on our TV's is for 12 months unless you took out extended warranty with the retailer when purchased. Have you spoken to one of our Audio-Visual specialists regarding this? They'll be able to run through some further troubleshooting with you and advise accordingly. You can contact them between 8am - 10pm, 7 days a week on

0333 000 0333.

 

Hope this helps!

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