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Samsung TV UE50MU6179 no files in USB browser

(Topic created on: 25-01-2020 01:27 PM)
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marius-lim
Student

‎25-01-2020 01:27 PM - last edited ‎25-01-2020 01:33 PM

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Hello,

 

I'm unable to see any files in the USB browser of my Samsung UE50MU6179.

 

I already reset my Samsung TV to factory settings but without success.

 

When I plug in the USB the first time I get a notification which asks me if I want to play the video file on it. This works without problems.

 

But when I switch to my USB drive I only get the USB browser Window showing the name of my USB (blue bar) and a white screen or it shows a completly white screen.

usb_mu6179.jpg

The USB stick is formated as NTFS and worked before without problems. I also tried other USB sticks with no success.

 

My Samsung TV also puts a .device file on my stick so It can read or write it without problems.

 

Any suggestions?

 

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2 REPLIES 2
marius-lim
Student

‎02-02-2020 02:07 PM

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In response to grilledchez

I could solve the problem by the Option -> Support -> Self -Diagnosis  -> Reset Samsung Hub.

After the reset I did NOT sign with my Samsung account and now it works fine.