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Samsung Smart TV stopped connecting to internet (wifi and Ethernet)

(Topic created on: 17-07-2018 12:09 AM)
2458195 Views
Bobik
Apprentice
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Hello,

 

I am trying to fix my parents Samsung TV F6500 which has stopped connecting to Internet since a few weeks. Here is my diagnosis: The TV won't connect to Internet using wifi or Ethernet throught their usual provider. When I use my 4G phone as an access point, the TV connects normally.

 

These are the solutions I have already tried and that didn't work:

- Reseting the ISP's router + changing it's IP adress

- Factory reset of the Samsung TV (using the Auto-diag menu and the secret menu that you access pressing different buttons on the remote)

- Changing DNS to 8.8.8.8 or 8.8.4.4.

- Updating the firmware

- Calling the ISP's hotline

'

My questions are :

- Is it possible to do a factory reset that includes the Network connections?

- Has anybody had the exact same issue as my parents?

- Even after the factory reset, the TV continues to say that the firmware is up to date, is it possible to remove the updated firmware?

 

I am out of options and the Smart Hub is now useless. Any help would be greatly appreciated!

 

 

 

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592 REPLIES 592
Dolph
Explorer
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Rename your 2.4 or 5ghz in your router. Samsung tv can’t shift easily between them if there named the same. Rename them and you’ll get 2 separate ‘frequencies’ from you’re router. Connect your tv to any of them and your tv will stay connected.
Sarath
Student
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Holding the power button worked for me for a  week. after that it did not help. 

 

what helped me is this 

- Factory reset of the Samsung TV 

- Changing DNS to 8.8.8.8

Richard312
First Poster
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hey this worked for me. Thanks.

RKShukla
Pioneer
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You can all possible solution to fix internet connectivity problem here: https://technastic.com/samsung-tv-internet-wifi-connection-issues-fix/

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realitywynn
Apprentice
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Thanks!
This worked for me..

Kikibe88
Apprentice
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You're welcome! 😊
RemiAntania
First Poster
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So after trying everything that I read and saw I finally got my tv to connect. Turns out it was my internet after all. Even though my other devices were connecting they were not receiving full connection. At the internet provider come out and look at my internet. After 3 tries he fixed the internet correctly. Said the signal was weak. Then boom! My tv was back connecting without any issues.

Rob116
First Poster
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Thanks. Two second fix. Brilliant.
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Caro72
First Poster
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Yay! Do simple but it worked!

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Lynncat123
First Poster
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Holding power button down until tv rebooted worked for me! I had about given up hope. Yea!!!
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