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Samsung Smart TV stopped connecting to internet (wifi and Ethernet)

First Poster

it is very easy to check if it’s a tv problem or service provider.  Turn off your modem router and WiFi on your phone.   Using cell phone LTE service turn on personal hot spot.  Try connecting TV to the hotspot.   If it works you know it’s not the TV fault.  That was the case for me.  

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Apprentice

I've tried many different "fixes" to try and resolve the problem. Came across a trhead that suggested holding down the power button on the remote unit the TV reboots. Tried it and it worked. TV has been connected since without issue.

Explorer

Thanks... I tried it and it didn’t help.  Did you hold the remote power button down until the tv rebooted?  

Apprentice

Yes. Hold down the power button until it starts to reboot. After reboot you will have to go through the setup to reconnect to your wifi. Hope it works for you.

Apprentice

This works as a quick fix but there's still a problem if it keeps dropping out. Good enough for now though, thanks all!

 

First Poster

 Well I finally got my TV to connect to the Internet and we will see how long it will take to disconnect and it took me an hour and a half to do that so I have not got any hopes that is going to stay connected if it doesn’t stay connected I’m going to shoot it and if that don’t work put it in the dump and get a new one but not Samsung 

First Poster

 PS don’t ask me how I Have done it because I can’t remember  it was phone TV phone TV Google Samsung God it went into everything and I just can’t bloody remember how to do it sorry chaps you’re all on your own 

Apprentice

The only thing that works for me when my Samsung TV doesn't want to cpnnect to the internet is to completely cut the power from it by unplugging the power cable from the back. So frustrating, but it's a quick fix. It maybe the network issue and try some of these other solutions as I have a bunch of Google minis, Google home, Chromecast, on my network.

Explorer

Thanks for your reply!  This fix is the only one that has worked for me also.

Observer

I wish I would have researched this tv more because I have this problem (along with the world so it appears) and I spend an hour doing almost everything possible (unplug, reset, manual input, unplug everything, watch tv, take a break, go back) and many ideas work but by then I can’t rememeber what I did. Well today I stumbled upon this (after an hour) and wtf pressing power appeared to have worked It said connected as soon as it powered on. Now it’s connected to tv, router but not network. This tv is nuts. If I had money to blow I’d do away with it. I’ve o my had it 8 months and had this problem at least every 60 days. 

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