04-06-2019 04:24 PM
We have a samsung smart TV and have Philips SHC8535 headphones. They've both worked together with no issue for 5 years however several weeks ago the headphones no longer work with the TV. The headphones are working as we've tried them on other devices, with no issue but the headphones and TV no longer seem to co-operate. Any ideas how i can rectify this?
04-06-2019 05:00 PM
04-06-2019 05:40 PM
The model number of the TV is UE55JU657OU. The problem began after installing the last update, but I'll see if there are any new updates. Thank you for your help. I can't see what's gone wrong.
04-06-2019 05:43 PM
i've checked and there are no new updates available.
04-06-2019 06:02 PM
04-06-2019 08:57 PM
I've checked the settings and the TV is showing the 1530.1 version. The speakers don's show in the Bluetooth headphones list however the soundbar does show. The headphones are going through audio in/out using a jack. Although the headphones are wireless I don't believe they have Bluetooth connectivity.