Samsung Smart TV Keyboard not working . Model:UN40KU6300F.
Onscreen Keyboard appears when I open the Web Browser/Apps. But not able to type/navigate to any characters in the keyboard when I press Ok/Up/Down/Left/Arrow buttons in TV Remote. It does nothing when I press those buttons once onscreen keyboard appears.
The other keyboards in YouTube/NetFlix work fine when I press the Remote buttons. Appreciate your suggestions to resolve this issue. I have even tried to reset the TV by doing Self-Diagnosis. But no luck.
My KS9000 starting doing the same thing recently, not sure if it was after the most recent firmware update. I've fully reset the TV, I've unplugged power to TV for a while, still does not work. Netflix and youtube's keyboard work, but the Samsung built in apps (like trying to search for an app on the appstore or putting in an IP address under Network) don't allow me to move the cursor or select a letter.
Thank you for getting back to me .,the strangest thing ..we had a power cut last night and when the power finally came on and I was back on the internet the keyboard was back .. so fingers crossed it will be ok