Support

Open search

Samsung Q6FN 55" 4k issues

First Poster

Hi. so i purchased this tv and was trying to play a 2160p x265 HEVC movie from a usb 3 seagate hdd, the movie keeps stuttering (pixelated and sound hangs) every few seconds. it loads fast and i can fast forward without delay, but the playback is awful as i described. the tv is 4k capable and this seems odd. 1080p content is no problem.

 

on another note. i have a synology 218j NAS and when i try to play the movie locally using maximum quality using plex, it buffers forever and doesnt play. why is that? i have a western digital 4tb red inside and using direct play via plex shouldnt cause any problems since the tv is powerful enough to handle it. its frustrating since i paid 850€ (in germany)

 

third issue is, that the apps like youtube often freeze and i have to long press the back button to close them and reopen them. the tv is updated to the latest version and is hooked up with ethernet.

 

Also, whats with the lack of DTS support on the integrated media player Samsung? we live in 2019 and a 850€ TV doesnt support DTS? wow..

 

thanks in advance for any suggestions

3 REPLIES 3
First Poster

well it turns out that only one movie was problematic in 4k (matrix 1999) but avatar and black panther work fine.

 

but still this one movie has the same codec and audio and stutters. why does it do that?

Black Belt 

@k4qdex wrote:

Hi. so i purchased this tv and was trying to play a 2160p x265 HEVC movie from a usb 3 seagate hdd, the movie keeps stuttering (pixelated and sound hangs) every few seconds. it loads fast and i can fast forward without delay, but the playback is awful as i described. the tv is 4k capable and this seems odd. 1080p content is no problem.

 

on another note. i have a synology 218j NAS and when i try to play the movie locally using maximum quality using plex, it buffers forever and doesnt play. why is that? i have a western digital 4tb red inside and using direct play via plex shouldnt cause any problems since the tv is powerful enough to handle it. its frustrating since i paid 850€ (in germany)

 

third issue is, that the apps like youtube often freeze and i have to long press the back button to close them and reopen them. the tv is updated to the latest version and is hooked up with ethernet.

 

Also, whats with the lack of DTS support on the integrated media player Samsung? we live in 2019 and a 850€ TV doesnt support DTS? wow..

 

thanks in advance for any suggestions


First thing Samsung has dropped all support for DTS media, so will not play media files. 

Second white 2 seperate issue's, but both involving the processor, it sounds like a faulty tv. 1080p should play no problem. 

First Poster
how do you jump to that conclusion that my tv is faulty? 1080p plays without problems. its just one 4k movie that didnt play. i tried another version and it worked through and external hdd. also apparently my synology NAS is not powerful enough to stream certain 4k movies with high bitrate. so i use my pc with a good cpu to act a plex server
Top Liked Authors