15-01-2020 12:07 PM
Hello,
I have a now old Samsung JU6400, and just bought a Soundbar Blitzwolf SDB1.
I connected both using a HDMI, in the respective HDMI ARC slots.
However i can't get any sound.
What did i tried:
1. Two diferrent HDMI cables (don't know if they must have specific characteristics).
2. Option for Anynet+ (HDMI-CEC) is ON
3. If i go to sound output i have 3 options:
a. TV Sound
b. Bluetooth
c. Optical Audio option
Only a option worked, but with sound from the TV.
I can't see anything else i can do here.
Can you support?
16-01-2020 04:42 PM
24-01-2020 01:35 PM
Hello,
I've done that with no luck. I was just on the phone with Portugal Samsung support team who remotely accessed my TV.
They couldn't fix the problem.
i am really annoyed with this, because we have 2 Samsung Smart TV's at home (this one bought on 2016 and another one in 2019) and now, I have a soundbar I've bought specifically because it can be controlled my the TV remote and now i can't use that functionality.
i'll test this soundbar with other brands and if it works, Samsung is going away from my Home.