Samsung False advertising

[ShaneB1]

Has anybody else had issues with their false advertising? All over their Samsung Shop uk website it states ' Free delivery on all orders' yet when you get to check out you have no option for free delivery anf it wants to charge you

[AntS]

Hi @ShaneB1. 

I tried a dummy order of The Frame (using Chrome as the browser), and got the below options on Checkout:

Only option that produced a delivery charge (£30) was the Saturday one.

Which product were you ordering? And any different options for you when using a different browser?

[ShaneB1]

It was the 43 inch nu7400 model I spoke with somebody on chat who said they know it is an issue as it should only be on selected items - tv's 55inch and over and said the website was going to be updated. I looked earlier and they had removed the free delivery on all items banner however it seems to back again now.

I was using chrome and have tried IE but get the same options

[AntS]

Cheers, ShaneB1. 

I've flagged this one with the Shop team - and I'll let you know any updates they give me on it.