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Samsung 7000 Series TV - Dark panel on Screen

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First Poster

I purchased a model UN65MU7000 Samsung 65” TV around 18 months ago.  I have really enjoyed my TV up until this point, but  I now have a dark panel a quarter of the screen from top to bottom.  I cannot help but notice the dark panel in the TV, it’s annoying. I thought that by spending as much as I did ($1400) the TV would last longer than 18 months. Does anyone know of a solution? I like my sumsung TVs ( 65” and a 55”), but lasting less than 2 years is ridiculous. If there is not a simple solution or the TV is not repairable it will be the last Samsung product I purchase. 

 

JH

 

4 REPLIES 4
AndrewL Moderator
Moderator
@Jhack78: Sorry to hear that you're having issues with your TV. If you go to Settings > Support > Self Diagnosis > Start Picture Test, is the issue visible during the test, or do you get any error or 'fail' messages?
First Poster
Andrew, yes, the issue is still visible in the picture tests. I get a message to contact the Samsung call center.
First Poster
I spoke with the Samsung call center. A technician is scheduled to come to my home.

Thank You
CarlH Moderator
Moderator

That's great to hear, @Jhack78

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