17-03-2020 02:57 PM
I've bought Samsung 55Q60RAT 55" 138cm 4K Ultra HD Smart QLED TV last week and the samsung service came and installed the product in the morning.
When I watch a movie in a dark room at night, I noticed whiteness on the black scenes at some corners. Later, I made a research and I am not the only one.
It's a really annoying distraction and I don't think it's normal and acceptable for an expensive QLed TV. I am attaching the photos of tv viewing a black image. Do you think it's normal? I would be happy if you write your comments, if it's faulty i can only return it in 2 weeks. Thank you.
20-03-2020 10:59 AM
Hey @tvbuyer! Please run a Picture Test: Press the Menu button > Support > Self Diagnosis > Picture test > Follow the on-screen instructions to complete the Picture Test. The image should be clear and free from any distortion. Is the image clear or still distorted?