First post. Go easy.
I have a Samsung UE48HU7500. Never really explored it's features until now (i know, i know).
I subscribe to Netflix UltraHD and Amazon Prime...and access those apps through the SmartHub.
Problem is, i don't think it's streaming 4K content in 4k. e.g. when i'm watching The Grand Tour or House of Cards it still says 1080i when I press the info button.
I spoke with Samsung today and, after 40 torrid minutes, they said that in order to enjoy 4K then i need to get a dedicated 4K source (like Amazon Fire, BluRay or SkyQ). They also said that the Netflix and Amazon apps within Smarthub won't play in 4k.
I then spoke with a independent shop who advised me to get Samsung's One Connect Box (SEK-3500) to get it all working properly.
The TV is linked to a Sony STR DN850 receiver via HDMI. I've tried using 4 slots on the TV to no avail. I have 25mb download speed so that isn't the issue either.
If anybody can shed any light i'd be very grateful!
Thanks for getting this far...
I have a 55 inch HU7500 which is ok with Netflix 4K. Check your internet speed using the Netflix app. It may be this is bellow the requirement for Netflix 4K. If it is anything like mine then this speed will be well bellow what your incoming internet speed is.